Shipping policy

Shipping Policy
At House De Lashes LLC, we proudly ship professional lash products nationwide and offer convenient curbside pickup at our Phoenix, Arizona location.

Processing Time
-Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
-Orders placed after business hours, on weekends, or on holidays will be processed the next business day.
-During promotions, holidays, or product launches, processing times may be slightly longer.

Shipping
-Shipping rates are calculated at checkout based on your location and selected shipping method.
-Once your order has shipped, you will receive a tracking number by email.
-House De Lashes LLC is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.

Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered, please contact us immediately. Once an order has shipped, we cannot make changes or guarantee recovery of the package.

Lost or Stolen Packages
House De Lashes LLC is not responsible for lost or stolen packages marked as delivered by the shipping carrier. Please contact the shipping carrier directly to file a claim if necessary.

Curbside Pickup
Curbside pickup is available during our business hours: 

Tuesday-Friday: 11:00 AM - 6:00 PM
Saturday: 9:00 AM - 12:00 PM
Please wait for your pickup confirmation before arriving.

Order Issues
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery with:
-Your order number
-Photos of the product(s)
-Photos of the shipping box and packaging

We will review your claim and provide a resolution as quickly as possible.

Contact Us
House De Lashes LLC
4700 N. 51st Ave, Suite 2
Phoenix, AZ 85031
Email: housedelashes@gmail.com
Business Phone: (602) 598-0991
Website: www.housedelashes.com